Improving Communication on Construction Sites: The Case of Selected Construction Smes in Ghana

Bernard Martins Arthur-Aidoo; Eric Kwame  Simpeh; Michael Yeboah; Yousha Issoumiala

doi:10.4314/just.v42i3.1536

Bernard Martin Arthur-Aidoo Accra Technical University https://orcid.org/0000-0003-2813-3908
Eric Kwame Simpeh Kwame Nkrumah University of Science and Technology https://orcid.org/0000-0002-5123-7468
Michael Yeboah Accra Technical University https://orcid.org/0000-0002-0558-1858
Yousha Issoumiala Accra Technical University https://orcid.org/0009-0004-7801-360X

DOI: https://doi.org/10.4314/just.v42i3.1536

Keywords: Communication, Construction industry, Construction SMEs, Project performance, Modalities

Abstract

Construction stakeholders from various disciplines rely on various communication channels to ensure that a construction project is completed on time, within budget, and to the desired quality. However, the majority of construction SMEs have paid less attention to improving effective communication on construction sites, resulting in poor performance and work productivity. Therefore, the research reported in this paper is to investigate the underlying factors that contribute to communication inefficiencies among SME construction firms and to develop modalities for improving effective communication between industry stakeholders in the construction industry. The study employed a quantitative approach, which included reviewing secondary data and collecting primary data via a structured questionnaire survey distributed to 125 construction professionals working with SMEs in Ghana, who were chosen using a snowball sampling technique. The mean ranking technique, Kruskal-Wallis test, and exploratory factor analysis (EFA) were among the statistical analyses used to analyse the data. According to the findings, the top three underlying factors contributing to communication problems are attitudinal barriers, unclear objectives, and a lack of technological advancement. The EFA classified the 12 effective communication modalities into three categories: effective abstract communication and feedback; stakeholder integration and unambiguous communication; and information accuracy. The study broadens construction professionals’ perspectives on recognising and prioritising modalities for improving effective communication during construction project delivery. Prioritising the various communication modalities may serve as a framework for developing tailored communication system dynamics, tools, and protocols for evaluating the effectiveness of communication by SME construction firms in project delivery on a regular basis.

Author Biographies

Bernard Martin Arthur-Aidoo, Accra Technical University

Dr. Bernard Martin Arthur-Aidoo is a Senior Lecturer Ph.D. at the Department of Building Technology, Accra Technical University, Accra, Ghana, and the immediate past Head of the Building Technology Department. He holds a Master’s Degree in Project Management (Construction) and a Ph.D. in Engineering Management from the University of Westminster in the UK and the University of Johannesburg in South Africa respectively. Dr. Arthur-Aidoo is a multi disciplinary built environment researcher in the growth of small and medium-sized construction firms. Additionally, his specialties include Quantity Surveying, Project Management, and Proposal Development for Small and Medium-Sized Firms. Dr. Arthur- Aidoo is a member in good standing of the Ghana Institute of Construction, GhIOC.

Eric Kwame Simpeh, Kwame Nkrumah University of Science and Technology

Dr. Eric Kwame Simpeh is currently a Research Fellow at the Centre for Settlements Studies, Kwame Nkrumah University Science and Technology. He holds a PhD degree in Construction Management from Nelson Mandela University. His areas of specialisation include sustainable construction, green building, resource optimization in construction and construction innovation.

Michael Yeboah, Accra Technical University

Mr. Michael Yeboah is a highly motivated individual with a strong passion for construction technology. He holds a BSc Degree in Construction Technology and Management and HND in Building Technology. With a background in construction, Michael is dedicated to leveraging cutting-edge technology to enhance efficiency and innovation within the construction industry and currently working at Ecoblock Company Limited (manufacturer of Expandable polystyrene sheets) for building Eco-friendly housing. His special interest lies in the intersection of construction technology and management, particularly in advanced technologies to enhance project planning, resource allocation, and overall efficiency in construction processes.

Yousha Issoumiala, Accra Technical University

Mr. Yousha Issoumiala holds a Higher National Diploma in Building Technology and a Bachelor of Technology in Building Technology from a reputable university, specializing in quantity surveying and construction management. My educational background has equipped me with a strong foundation in completing construction projects within the budgeted cost estimated and construction techniques required on site. Yousha, currently working as a Quantity Surveyor at GA West municipal assembly of Ghana, I have always been passionate about the construction field, particularly in sustainable construction practices and innovative building technologies. I constantly seek opportunities to further my knowledge and skills in this dynamic industry.